Return Policy

You may request a return or exchange within 30 days of delivery. To be eligible, items should be returned with all original packaging.

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange opened or used products within 30 days of delivery.

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To qualify for a full refund, products should contain at least 50% of their original contents. Products returned with less than 50% of their original contents may be eligible for store credit or an exchange at our discretion.

All returns and exchanges are subject to inspection upon receipt.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly provide a replacement, exchange, or full refund at no additional cost.

Once your return is received and inspected, we will notify you of the approval status of your refund. Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

To start a return, please contact us at: info@estherusa.com

Please include your order number and photos (if applicable) to help us process your request quickly.

We reserve the right to refuse any return, exchange, or refund request that does not comply with this policy, including but not limited to items returned outside the 30-day return period, products that have been excessively used, intentionally damaged, altered, or returned in an unsanitary condition. We also reserve the right to limit or refuse returns from customers who demonstrate a pattern of excessive or abusive return activity.

Our goal is to provide a fair and positive experience for all customers while protecting against misuse of our return policy.